Frequently Asked Questions
Everything you need to know about curating your dream space.
What is the typical shipping timeline for furniture and decor?
Standard decor items typically ship within 3-5 business days. For larger furniture pieces, please allow 2-4 weeks for specialized freight delivery to ensure your items arrive in pristine condition.
Do you offer international shipping?
Currently, Erethereal ships within the continental United States and Canada. We are working on expanding our logistics network to include international destinations soon.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused. Please note that custom-made furniture and final sale items are non-returnable.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to our carrier's tracking portal to monitor your shipment's progress.
Are your products sustainably sourced?
At Erethereal, we prioritize ethical craftsmanship. We partner with artisans who use sustainable materials, such as FSC-certified wood and recycled textiles, whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Affirm and Klarna for larger purchases.